Experience

Network Control Specialist I
,
| January, 1970 - January, 1970

Iridium Satellite 

Network Control Specialist I – May 2023 to Present

  • Constructed a monitoring system that intakes and visualizes 40 metrics per second using Telegraf, Prometheus, and Grafana to aid operators in identifying and troubleshooting issues within Iridium's MPLS network.
  • Identified and resolved anomalies in real-time, ensuring uninterrupted service through swift and decisive action.
  • Engineered Python scripts to optimize verification and maintenance procedures, resulting in increased process safety.
  • Collaborated with Engineering to identify monitoring needs, and saw through their implementation.

American Multi-Cinema
AMC, Crew Member
Phoenix, Arizona | July, 2022 - November, 2022

American Multi-Cinema

Crew Member – July 2022 to November 2022

The Tennis Shoppe
The Tennis Shoppe, Sales
| August, 2021 - December, 2021

Deployment Engineer
Mashgin, Deployment Engineer
Phoenix, Arizona | May, 2021 - July, 2021

Mashgin

Deployment Engineer – May 2021 to July 2021

  • Assembled and advanced deployment of 60+ Mashgin Point-of-Sale kiosks for Arizona Circle-K stores, increasing reach and marketability
  • Trained relevant stakeholders at 20+ locations on using and promoting Mashgin's PoS, simple documenting, troubleshooting, and escalation
  • Debugged, reconfigured, and repaired 50+ instances of both Mashgin software and hardware, to aid in improving, maintaining, and safeguarding the end user's experience

Deployment Engineering Internship
Mashgin, Deployment Engineering Intern
Phoenix, Arizona | October, 2020 - May, 2021

Mashgin

Deployment Engineer Internship – October 2020 to May 2021

  • Debugged Mashgin’s signature computer vision Point-Of-Sale system to provide a smoother experience
  • Educated 250+ customers on how to use Mashgin to increase adoption, reduce barrier-to-entry and learning curve, while improving Mashgin’s machine learning model
  • Targeted customers who have a higher ‘barrier-to-entry’ to new technology to try using Mashgin, to increase the breadth of Mashgin’s audience
  • Collaborated within the Deployment team to get quick solutions and answers to complex issues

Information Technology Intern
Cromwell Architects and Engineers, Information Technology Intern
Little Rock, Arkansas | May, 2018 - August, 2019

Cromwell Architects and Engineers

Information Technology Intern – May 2018 to August 2019 (Summers)

  • Served as technical support for assisting other employees with issues relating to the software or hardware, ensuring success
  • Implemented a synchronized display management system, so idle displays would play promotional material, promoting Cromwell’s image
  • Created a custom mounting plate for a Ruckus access point, providing proper range to a large conference room, supporting employees, clients, and other stakeholders
  • Ensured workstations were up to date and had the proper software daily, preventing unnecessary downtime

Sales and Information Technology Specialist
Hocott's Garden Center,
Little Rock, Arkansas | August, 2014 - May, 2018

  • Implemented a VoIP telephony system to handle phone calls more efficiently, effectively, and cheaper than the current provider was providing, improving workplace productivity
  • Improved networking to support on-site web hosting, free public WiFi, and a SIP-VoIP system (complete with a mobile endpoint); all to improve public appeal
  • Obtained a sponsorship to provide refreshments for community events hosted by Hocott’s in exchange for free advertising during the event, adding to the appeal of these events
  • Assisted with all aspects of landscaping services, from manual labor to accounting and invoicing for work done
  • Implemented a video surveillance system, adding security to the store